Refund & Returns Policy

Refunds and Returns Policy for JuniorBlueShades.com

Effective Date: 26.09.2024

At JuniorBlueShades (“we,” “us,” or “our”), we aim to provide our customers with high-quality blue light blocking glasses for youngsters. We understand that sometimes a product may not meet your expectations, and for this reason, we have outlined our Refunds and Returns Policy to ensure a smooth and fair process for everyone.

Please read this policy carefully before making a purchase or requesting a return.

1. General Information

  • Website Name: JuniorBlueShades.com
  • Business Name: JuniorBlueShades
  • Product: Blue light blocking glasses
  • Email: [email protected]
  • Address: Doina 30, Oradea, Romania, Postal Code 410318
  • Effective Date: 26.09.2024

2. Eligibility for Returns and Refunds

You have the right to return or request a refund for any physical product purchased from JuniorBlueShades if the product meets the conditions outlined below:

  • The return is initiated within 14 days of receiving your order.
  • The product is unused, in its original packaging, and in the same condition as when you received it.
  • Products that are damaged or incomplete upon receipt (other than caused by transit) cannot be accepted for return.

If your return is approved, you will be eligible for a refund, exchange, or store credit depending on your preference.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with the subject line “Return Request – [Order Number].” In your email, please include:
    • Your full name
    • Order number
    • Reason for return
    • Photos of the product (if applicable)
  2. Wait for Confirmation: Our customer support team will review your request within 3 business days and provide instructions on how to return the product.
  3. Return the Product: Once your return request is approved, you will need to ship the product back to us. Please make sure the product is securely packaged to avoid any damage during transit.
    • Return Address:
      JuniorBlueShades
      Doina 30, Oradea, Romania
      Postal Code 410318

Note: You are responsible for the return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping service to ensure the product arrives safely.

4. Return and Refund Process

Once we receive the returned product and confirm it meets the conditions outlined in this policy, we will process your refund or exchange.

  • Inspection: All returned items are inspected upon arrival. If the product does not meet the eligibility criteria (e.g., used or damaged), we reserve the right to refuse the refund.
  • Refund Timeline: Approved refunds will be processed within 14 business days of receiving the return. The refund will be credited to the original payment method used during the purchase.
  • Shipping Costs: Please note that original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
  • Restocking Fee: We do not charge any restocking fees. However, customers are responsible for the cost of return shipping unless the item is defective.

5. Exchanges

If you wish to exchange a product for a different size, color, or model, you can do so within the 14-day return window. The product must meet the same eligibility criteria as for a return. Please contact us at [email protected] to initiate an exchange.

Note: Exchanges are subject to product availability. If the desired product is not available, you can choose to receive a refund or store credit.

6. Damaged or Defective Products

If your product arrives damaged or is defective, please notify us within 7 days of receiving the order by sending an email to [email protected] with the following information:

  • Your full name
  • Order number
  • Description of the defect or damage
  • Photos of the damaged or defective item

We will review your request and may ask you to return the defective product. In such cases, we will cover the cost of return shipping and either replace the product or offer a full refund.

7. Non-Returnable Items

Some items may not be eligible for returns or refunds, including:

  • Products that have been used or altered in any way
  • Products that are not in their original packaging
  • Any custom-made or personalized items

We will clearly specify any non-returnable items on the product page before purchase.

8. Customer Support

If you have any questions or need assistance with a return or refund, please contact our customer support team:

  • Email: [email protected]
  • Phone: [Optional – If you have a phone number]
  • Address:
    JuniorBlueShades
    Doina 30, Oradea, Romania
    Postal Code 410318

Our team is available Monday to Friday from 9:00 AM to 5:00 PM (EET).

9. Modifications to the Refunds and Returns Policy

We reserve the right to modify or update this Refunds and Returns Policy at any time, without prior notice. Any changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically for updates.

By purchasing products from JuniorBlueShades.com, you agree to this Refunds and Returns Policy. We are committed to providing a fair and transparent returns process that ensures the satisfaction of our customers.

Thank you for shopping with JuniorBlueShades!